Trust, privacy & compliance

What we say.
What we can prove.

This page separates what we can state as fact today from what is still to confirm. We would rather ship an honest catalogue than a polished one.

Verified

Confirmed end-to-end in our backend. Safe to state as fact.

One shared AI gateway across every plugin

Every AI-connected plugin routes exclusively through the Owlia Connect Suite foundation hub — one connection to review, not many.

Same backend as Owlia Designer

Connect Suite plugins call our central backend service — the same trusted backend behind Owlia Designer. No per-product data path.

Fully stateless APIs

Our APIs are fully stateless — no customer data is ever stored on our side. The only exception is usage logs, which are fully anonymised and follow a strict retention policy.

PII anonymised before every guardrail and every AI call

Anonymisation runs unconditionally before any content leaves the gateway, for every feature.

Tiered content-safety guardrails

Layered checks — pattern, moderation, and stricter escalation — resolved via organisation override → subscription tier → standard default.

Educator/manager authoring by design

Several plugins explicitly prohibit the learner role from authoring — the boundary is preserved even under a misclicked role assignment.

No plugin calls an AI provider directly

Every request routes through the shared gateway into the shared backend.

To confirm

On the roadmap or partially in place — not yet a promise. Do not treat as guaranteed.

Owlia Question — general availability

Development is complete; the plugin is currently in GDPR-alignment review before general release. Not yet available.

Course Importer coverage

Not every course-content type is covered end-to-end today; externally-hosted images are stripped rather than fetched. We market this as 'selective, validated import' — never as 100% coverage.

EU-first by default.

GDPR-aligned, EU AI Act-aware. Same trust framing as Owlia Designer, published by mySleipnir S.àr.l.-S. from Luxembourg. One account portal — one contract, one bill.